“We love Michael J! Whether he makes a regular maintenance visit or a repair service call (as he did today), he's always professional, thorough, and personable. He listens and answers our questions patiently and knowledgeably. We're grateful for his commitment to quality work and customer satisfaction!”
“David was great. Did excellent job. Price seems a bit steep for a $24 part but we dont get much work done so out of touch with prices.”
“Whole experience was professional, efficient and positive. Our unit was thoroughly inspected to ensure issue root cause was properly determined in order to save time and cut down unnecessary expenses. We were given options, not ultimatums. Chad kept us looped in on the whole process and explained scenarios that could lead to faults and left us better informed on our unit.”
“David performed annual water heater draining for us. He was very careful and professional: arrived exactly on-time, put foot coverings on to come into the house, consulted with us on our needs e.g. whether/when it was OK to disrupt the hot water supply, and after the maintenance he went over the operation and status. We've used Vailes for many things over several years from maintenance to major renovations, and have had uniformly positive experiences with every person, every time.”
“Michael is Very friendly and knowledgeable. He checked everything over to pinpoint the problem. I would recommend this company to anyone.”
“Jonathan who did the inspection was very professional and courteous and it is very nice to do business with your company.”
“Great information and communication with all need to know. Highly recommend assign him to work much helpful!”
“David provided a thorough inspection of my plumbing with a full report of his findings. This will be useful for any potential future repairs. David was very pleasant and respectful.”