“Great job once again. VERY happy with the service!”
“Very satisfied with the company and Michael's work.”
“David performed a complementary plumbing evaluation. As part of this, he checked out a sewage smell issue we've had some time with one of our bathroom sinks. He provided some suggestions on how to address the problem. He was very courteous and didn't pressure us to purchase any unneeded products or service. It was also very nice that Vailes provided a little gift box — thank you. We will continue to look to Vailes to provide our HVAC and plumbing service needs.”
“Michael is great! He is professional, personable, and very knowledgeable. We trust his knowledge and workmanship. Vailes you have a great employee!”
“We love Michael J! Whether he makes a regular maintenance visit or a repair service call (as he did today), he's always professional, thorough, and personable. He listens and answers our questions patiently and knowledgeably. We're grateful for his commitment to quality work and customer satisfaction!”
“David was great. Did excellent job. Price seems a bit steep for a $24 part but we dont get much work done so out of touch with prices.”
“Whole experience was professional, efficient and positive. Our unit was thoroughly inspected to ensure issue root cause was properly determined in order to save time and cut down unnecessary expenses. We were given options, not ultimatums. Chad kept us looped in on the whole process and explained scenarios that could lead to faults and left us better informed on our unit.”
“David performed annual water heater draining for us. He was very careful and professional: arrived exactly on-time, put foot coverings on to come into the house, consulted with us on our needs e.g. whether/when it was OK to disrupt the hot water supply, and after the maintenance he went over the operation and status. We've used Vailes for many things over several years from maintenance to major renovations, and have had uniformly positive experiences with every person, every time.”