“Very professional and knowledgeable.”
“Chad had been very nice when I sat down while he was working asking him questions on the workings of the heat pump system for I do not know anything .He is very knowledgeable and thorough in his report of work he has done. Now I could read and understand and remember the terminology and how the system functions. Thank every much Chad for your service and knowledge and dedication to your work.”
“We love having Michael come to our homes to check out our heating/cooling systems! He's always dependable, friendly and listens to any concerns we may have. At the end of each visit, he reviews what was done and has written suggestions for system updates, etc if needed. He's the BEST!”
“Chad was very good taking care of our system. We were impressed with his efficiency and information for us. Thank you so much!”
“Casey came out to do our seasonal maintenance and did a wonderful job. We were impressed with his focus and creativity in finding a solution to a small problem we were having. We couldn't be happier with Vailes and the team they have assembled.”
“Great service. Casey was very thorough with the heat pump maintenance inspections and recommendations.. Definitely recommend Casey andVailes!”
“I have a lot of confidence in Casey. He's knowledgeable and takes the time to share his understanding with someone who really appreciates his kind explanations. I feel as though he would treat a family member the way he advises me.
Message to Casey: building management was informed of your observation regarding the HVAC unit in the lobby. It will be fixed tomorrow. Many thanks for your keen observation.”
“Michael performed cooling system maintenance on our heat pump systems. He was very thorough and professional. I was impressed with his attention to detail, fixing some things that would have probably been OK if left alone – like loose wire strands on a contactor terminal that have probably been that way for a while. He also fixed an intermittent problem I've had with UV lights in our upstairs system (loose ground wire) and took some steps to keep a mouse out of one of our outdoor units (stuffing steel wool in all the holes). It was a pleasure having Michael here. He is a credit to your organization.”
“Chad showed up on time and ready to get to work. He explained what he was going to do and gave other feedback as he checked out the a/c units and drains. He was very professional, courteous and knowledgeable. He explained changes to the filter policy and monthly payments for servicing any future calls. Chad can come back anytime for repairs or upkeep services!”