This was my 2nd time using Vailes and I was reminded of why I chose to use them again. They don’t just provide Quality service. They provide Exceptional service. I contacted Vailes around 9:45am and they were at my house by 1:30pm that same day! The technician, Chad, was an Ace!! He was very professional, courteous, personable, and super thorough! He went above and beyond, through and through. If you need your Heating/AC repaired and want Exceptional Service, go with Vailes. Your home will thank you.
Always very polite, knowledgeable, answers all question and concerns, and checks issues thoroughly.
The response time was good and Michael was great!
Casey always gives us excellent service, we appreciate him.
After a cold spell my unit had a loud noise and Vailes quickly responded and got the unit running again and confirmed everything is in proper working order. Vailes was very responsive and friendly. Great Service! Thank you.
Chad arrived at the time he stated. He was very courteous. Chad explained the maintenance service he would be doing and gave updates as he proceeded.
Chad provided feedback on options to improve better air quality and humidity. Very pleased with Chad’s service and professionalism.
Knowledgeable, friendly and considerate of my floors by wearing booties.
Michael is top-notch! I am very impressed with him and happy with his service every time he comes to my home.
I just want to Thank you for a project which has exceeded our expectations. I had expected the replacement of our shower to be a long process and Julie got it scheduled quickly. She was very aware of some problems that existed and the need being urgent. Everything went according to schedule. Josh and Jamie worked through the rain every day. They were so careful of our home even though they were enduring terrible weather conditions. The entire team was wonderful to work with. Julie is a joy and made it all fun. Josh never seems to lose his patience even when he has to explain something more than once. He is definitely an asset to your company. Thank you again for making something that could have been stressful a pleasant experience. This was our 4th project with Vailes and we are convinced that you are the best and have the best teams. We will enjoy our walk-in shower and recommend your company to all our friends.