Customer Testimonials


Heat Pump Repair in Waynesboro, VA 22980

“I recently bought a house and in 5 days had heard noises coming from the heat pump. It was raining hard out and was very cold. I was very worried and went online at night. Luckily I found Vailes’ service. Misti had already emailed me in the morning for help before I woke up. I called immediately to get help … they dispatched Will, a total Professional. I am retired and been in union construction trades 25 years, I can spot a newbie from a pro in minutes. Will found a small electrical problem and fixed it immediately after explaining to me in detail what was wrong. Will thoroughly checked out every inch of the heat pump and went into my attic to check the evaporator. I was very happy that I called Vailes and will recommend them to everyone I meet. Thank you for your help!!!!”
- Joe F.

Heat Pump Maintenance in Staunton, VA 24401

It’s always a delight to see Casey! He does a great job at keeping our HVAC system operating a peak performance and does so with a great attitude.

- L R.

Gas Boiler Maintenance in Waynesboro, VA 22980

“Casey did an excellent job. You all have a good man working for you. I highly recommend Casey and Vailes.”

- Bill W.

Ductless Mini-Split Installation in Stuarts Draft, VA 24477

“Thank you all so much for the wonderful and professional work on the house. It has also been a pleasure communicating with you, Samantha. I think you all for your kindness. Getting business to show up when they say is hard enough these days. Getting them to show up on time and then be pleasant seems to be extremely rare – so you guys are rockstars. Thanks again!”

- Sylvia C.

Gas Furnace Installation in Stuarts Draft, VA 24477

“We were very pleased with how the install went yesterday. The guys stayed busy all day and didn’t leave until everything was finished and they explained how it all worked. Once again, I was very happy with Vailes and the service you offer. I know my mom was pleased with the work also.”

- Steve A.

Heat Preventative Maintenance in Staunton, VA 24401

“It was a pleasure having Michael Jones out today to perform the heating preventative maintenance. He was kind and professional and caught a few items and corrected them. Communication was excellent. Dave and I appreciate the thoroughness and attention to detail!”

- Lena F.

Heat Pump and Gas Furnace Install in Staunton, VA 24401

“Thank you for your professionalism and expert workmanship”

- Robert H.

Air Conditioner Repair in Waynesboro, VA 22980

“After dealing with a former heating & ac company… 3 technicians, no results, & no call back (who said I would have to tear into my wall or siding), Will had the problem repaired and back up & running In no time. He was very polite, very knowledgeable, and took excellent care of my ac system inside and out. This is the type of technician you want coming into your home…100% reliable. Everyone I have dealt with at Vailes has been exceptional, including Samantha, who was so sweet & helpful. Thank you!!!”

- Ronda S.

Heat Pump Repair in Fishersville, VA 22939

“Casey was wonderful when out to repair my heat pump system! He was super polite, well spoke, and broke things down to make it easy for me to understand. I felt very comfortable having Casey in my home. Vailes has a wonderful technician on their hands.”

Robert W.

Heat Pump Maintenance in Waynesboro, VA 22980

“Casey and all Vailes techs have been great! Everyone is always courteous and professional.”

- Ken J.
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Vailes Home Services proudly provides HVAC service to Fishersville, Staunton, Waynesboro, Afton, Churchville, Grottoes, Stuarts Draft, Swooope, Verona, and the surrounding communities. Visit our service area page for more coverage details, call us at 540-942-0198, or request service online today.