“Vailes is easy to work with – they are extremely customer oriented and professional. Matthew addressed and resolved a large punch list of bath and kitchen plumbing and installation tasks. Very reliable.”
- Michael K.
“Thank you again, Vailes, for going out of your way and working me in immediately to take care of my heat pump problem. I really appreciate all that y'all do. Thank you Michael!”
- Vanessa P.
“My service was pleasantly and seemingly completed. I liked the service team and will welcome their return for my heating HVAC maintenance in December. Dealing with the Vailes office is always a nice experience. Thank you!”
- Jack R.
“Matthew and David-Lane are great! Very professional. Very courteous. Much appreciated!”
- Chris W.
“We love Michael J! Whether he makes a regular maintenance visit or a repair service call (as he did today), he's always professional, thorough, and personable. He listens and answers our questions patiently and knowledgeably. We're grateful for his commitment to quality work and customer satisfaction!”
- Amy B.
“I am extremely happy with Michael. Michael was very patient. He checked out everything on our system and repaired it efficiently. I would recommend him and Vailes to anyone.”
- Doug M.
“Scott did a great job. Had an outside faucet. That I wasn’t able to use for a while due to it leaking. Also had a leak in the basement that was connected to my hot water tank and wood boiler he was able to fix that as well”
- Sherry B.
“They are so nice to work with from scheduling to general questions! Michael is very thorough and is just the nicest!”
- Terri B.
“Very informative worker explained things very well!”
- Gloria M.