Jake, Casey, and Lance came to help us with our AC on a HOT July day ~ they were FABULOUS! Our AC went out on a Saturday night, and Jake called us right back. We asked if he could come the very next morning ~ we were working for six hours (forecast to be very hot) and we crate our shepherd while we're away and didn't want him that hot for that long. Jake showed up at 8 am, as scheduled, and he got it working within 90 minutes or so. However, he cautioned us that our unit was pretty dirty (it's outside) and that that could be keeping the unit from running efficiently. It had also tripped our breaker, and he said that the breaker could be the issue. Anyway, it worked, and we were happy and left to work. When we returned, the AC was off again, and the breaker had been tripped, so we flipped it, got it working, but then it went off again. But the house was 78 ~ cool enough for our long haired dog. Jake was SO courteous and sweet and desirous of making sure we were all taken care (in addition to being professional). Jake had been SO helpful in giving us extensive information (lest something went wrong again) that we knew what to ask for when we called again Monday morning. Within two hours, Casey and his apprentice Lance came out ~ also SO friendly, sweet, knowledgeable, and professional. We felt most comfortable with all three of them in our home. They had it running in 90 minutes after replacing our breaker and cleaning the unit. We decided to go ahead and buy a service agreement (should have done it the last time they were out a year before when we just wanted maintenance), so now they'll be out to maintain it every six months. Our unit is 10 years old, so right now we're just hoping it lasts another few years. But bottom line: they were FAST, efficient, and most sweet and personable. We are thrilled with their service (and thankful for their haste so we didn't have to worry about our dog overheating!) Whenever I call (during business hours), I never have to be on hold or leave a message ~ Laura always answers. And when I called Saturday night to leave a message, I got a call back in less than 20 minutes. Seriously ~ who offers that kind of service any more? The guy who came out last year (I unfortunately don't remember his name) was also wonderful. VERY happy with this company and grateful for their prompt attention to our urgent need! Wish other service providers were this reliable.
- Denise H.

Michael did a fantastic job replacing my rain tight disconnect and belt drive blower motor. He is extremely knowledgeable, incredibly competent, and so very professional. His attention to detail is really amazing – I feel very confident in the quality of his work! Thank you!

- Tamara A.

I appreciate the fine job Will did on cleaning my dryer hose and duct. He also put something on it to make it better. His professionalism, kindness and thoroughness was much appreciated! The work he performed cut my drying time in half. Thank you!

- Judy H.

Michael was extremely knowledgeable, professional, and polite. He quickly determined what the issues were and was able to handle the repair/maintenance items right away. I'm so pleased with this company!

- Tamara A.

Will did a very good job, fulfilling all the requirements I asked for with the repair.
He was prompt, courteous, and left the area clean and dry. I recommend Vailes for your plumbing needs.

- Stef C.

Most repair men would have given up in trying to remove the nail from our garbage disposal. But this fella kept going until he got the nail and kept us from spending hundreds of dollars for a new disposal + cost of installation. There aren't many companies who have employees who have this level of pride in their work. This is why we continue to call Vailes for our repairs.

- Randell W.

We have had Vailes service our heat pump since we moved to this house 12 years ago. Valles has always been able to fit us in their schedule in a timely manner. The technicians that have come to service the unit have always been courteous and worked diligently to fix any repairs, especially Mike Jones. We will continue to use Vailes in the future and would highly recommend them.

- Linda C.

Was having problems with my AC unit called Vails up and they were able to send someone that day in a few hours they had a repair man here. With what was going on with AC was very tricking and hard to result but it all work out and got it figured out what the problem was. From the service man Michael to everyone in the office Special Julie handle things in a great way with customer service kindness's they care about their customers they check to make sure everything went well afterwords.

- Myrla S.
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