“Once again, Vailes has provided a topnotch technician. Chad not only serviced my boiler, he first clearly explained what he was GOING to do. Then he took the time to invite and answer any questions I had about how the boiler works, its condition and the what he did. Chad listened to and answered questions directly. I like that Vailes' technicians provide written reports on the spot. The maintenance is a good value.”
“Michael is a pleasure to work with. He is respectful, knowledgeable, and very observant. I am always glad when he is one who shows yup at my front door.
Thank you, Michael.”
“Wonderful in every area of business even with a minor snag their professionalism in handling the manner was truly amazing thanks David and Matthew you did a awesome service thanks again”
“I am extremely happy with Michael. Michael was very patient. He checked out everything on our system and repaired it efficiently. I would recommend him and Vailes to anyone.”
“Michael is a real asset to Vailes and a pleasure to deal with. He was patient with my questions and took the time to answer me without making me feel that I was getting on his nerves.”
“Both techs were extremely knowledgeable and their kindness, patience, and customer service skills really stood out as stellar. It’s why we called back to engage a different service. We also love scheduling with Kim R. She is so sweet and helpful! We’ve been very happy with all aspects of this company and will continue to come back as needed in the future. Thank you so much!”
“Service techs were knowledgeable and offered different options. Installation was done in a timely manner and the area was left clean. Definitely pleased with the service I received and would use Vailes for future repairs. Would recommend to family and friends.”
“Extremely thorough and very professional. Explained everything he was going to do and everything he found. Very honest and forthright.”
“Michael is always very professional, knowledgeable, and helpful. He is thorough and gives timely advice and suggestions. We trust his work and his recommendations!”