“Thank you — For the incomparable workmanship, kindness, plan, the terrific builders and attention to detail, and the teaching and patience. We learned a lot in this process and would highly recommend you to all friends and neighbors. We truly appreciate you. Thank you!”
“Samantha, your friendly and caring demeanor over the phone along with offering the highest quality of customer care is a reflection of the priority Vailes has in its relationship with customers. This relationship exhibits trust and integrity in the company, of its technicians, and of its office staff.
My most recent interactions with your technicians resulted from an incessant water heater leak, and it required several visits from your technicians in repairing the problem. Part of this was due to defective parts sent to Vailes and reordering and reinstalling those parts.
Samantha, the technicians you sent to my home were courteous, competent, and professional. Brad, Anthony, Ken (Todd!), and Josh answered my questions, took care to protect my floor from any leaks, and went about their tasks of examining, diagnosing, and repairing with confidence and efficiency.
So, Samantha, the leak is fixed! And as in many situations, it indeed took a village, and I’m so very thankful for the teamwork of that village- the Village of Vailes!
I appreciate all that you and the technicians that you’ve sent to me have done. The sense of security and trust that I have in Vailes is a gift resulting from the many efforts of all of you. Thank you all.”
“Came early. Extremely knowledgeable. Explained what he did and told me of a probable cleaning of fan blades that should happen in the spring.”
“Vailes performs maintenance on my heating and cooling systems twice a year. Casey was prompt, courteous and efficient. He explained clearly his findings. Great service! We’re ready for winter!”
“Anthony was prompt and professional on every occasion. We are renovating an old house and we are happy to have Vailes as a valued contractor.”
“I have nothing but praise for everyone here. Julie went over and above when she researched the size toilet my small bathroom could accommodate. Anthony was very professional and knowledgeable and even remeasured the area before he installed the new toilet. Brad did an outstanding job also on both the air conditioner and trying to fix the old toilet. All the people I spoke with over the phone were very considerate and obviously concerned about my issues and how best to solve them. I am so happy with all of them and their work ethic and customer service. Praise to all of you with my heartfelt thanks.”
“We were very satisfied with your service. The technicians were very efficient and friendly. Thanks”
“Kile was prompt and most helpful. He answered questions and provided good information. He efficiently worked on the unit and offered to take care of contacting the office on another filter I wanted to order. Kile represents your company well.”