“5 year old tankless water heater.
Not original installed by Vailes..
Trouble shooting. Found problem,
Unit under warranty, Got approval from mfg. for replacement.
The only hard part was waiting for the new unit. Received and installed new replacement.
Only had to pay for the reinstall.
Labor is rarely covered by warranties past 1 year.
Good overall experience.”
“I really appreciate the way they scheduled the service so promptly, were very clear about explaining what they worked on, and got permission and pricing before starting. Very friendly and knowledgeable people.”
“Excellent service; competent, professional, prompt service by Matt! Thanks so very much for getting us going again!”
“On each of the service calls I have had in recent months regarding plumbing issues, I have been so pleased. David Lane is knowledgeable, prompt, and respectful. He is patient in explaining what he is doing, and each service call has been successful. On a more personal note, when he arrived on Tuesday I asked David if he could recommend someone who might me able to help me with a loose backdoor handle. Instead, he took care of the problem himself!! I remarked to him that while I appreciated all the plumbing help, I was even happier to get the door handled fixed! He did not have to do that, but I really appreciated his help. A nice young man, who I look forward to working with again. Thank you.”
“Chad was a professional and friendly. He fixed my trouble and talk about the information for the fortune.”
“Came out did estimate found the problem gave good price order the part only had to wait 4 days part came in came out installed new pump and was done within a hour, great job thank you !”
“Professional and personable. Mike knows his stuff!”
“Very professional technicians. Cleaned up after their work very well. Highly recommend.”