“We love Vailes! The scheduling with Julie and Kim was easy and timely. They’re always friendly and helpful. Chad came out to inspect our HVAC and gas furnace in a house we just moved into. He was very professional, took the time to explain everything, and did a thorough job. We will always use Vailes!”
“David arrived on time and completed my annual plumbing review thoroughly making recommendations as he went. He then installed a new kitchen faucet expertly and it works great. Send him back again if I have another plumbing issue!”
“Matthew did a great job fixing a plumbing problem for us today.”
“David Lane was a kind and professional service tech. He explained his process clearly and succinctly. He also gave relevant estimates for possible future repairs and installations. I opted to have him look at a bathroom sink that was draining slowly, and he showed the process of cleaning the stopper. I couldn’t ask for better service!”
“We had David come out to inspect our plumbing system, appliances, and fixtures. He helped identify ways to make everything last longer, and was very knowledgeable and helpful during the visit. We have always appreciated the teams from Vailes!”
“Michael was absolutely fantastic to work with. Knowledgeable, courteous; one of the best service technicians I’ve ever worked with. Would highly recommend.”
“5 year old tankless water heater.
Not original installed by Vailes..
Trouble shooting. Found problem,
Unit under warranty, Got approval from mfg. for replacement.
The only hard part was waiting for the new unit. Received and installed new replacement.
Only had to pay for the reinstall.
Labor is rarely covered by warranties past 1 year.
Good overall experience.”
“I really appreciate the way they scheduled the service so promptly, were very clear about explaining what they worked on, and got permission and pricing before starting. Very friendly and knowledgeable people.”
“Excellent service; competent, professional, prompt service by Matt! Thanks so very much for getting us going again!”