Customer Testimonials


Ductless Mini-Split Installation in Crozet, VA 22932

“Wow! Vailes is top notch! What an amazing company to work with. From the first phone call with Samantha, to meeting Rory for the initial walk-through and estimate to the final installation, every one I spoke with and dealt with – highly professional, friendly, caring, patient, thorough.. The list goes on. Samantha is beyond helpful and so sweet and friendly to work with. Rory truly knows his product and what he is doing. He patiently answered every question (and I asked a lot!) I had about the potential ( at that time) installation. I decided to go with Vailes not only because they had come highly recommended but after meeting and talking to them I knew this was the company I wanted to work with. Rory, Blake, and Harrison treated me and my house with a great deal of respect and made me feel like I was their number one customer and priority, even though I know, in the middle of a HOT summer, I was not their only customer!! The job was completed quickly and efficiently. There was an issue with one unit during the installation and they have been on top of it and keep in contact with me regarding when it will be fixed. If you are looking for high quality people and equipment, Vailes is the one to go to. I only wish I had done this sooner! Thank you to everyone at Vailes because now I come home to a cool and comfortable house and I know come winter it will be warm and cozy!”
- Sarah C.

Heat Pump Maintenance in Waynesboro, VA 22980

“Prompt, excellent service. The pleasant, professional serviceman has helped me many times. I appreciated that he was wearing a mask. Always answers my questions. All in all a great experience. Thanks!”

- Martha R.

Air Conditioner Repair in Waynesboro, VA 22980

“Mr. Schaefer was very professional and walked me through the whole procedure & all the steps he was going to do. He finished the job in a very timely manner. I was very happy with the job & he made sure everything was cleaned up. I would highly recommend him any day of the week.”

- Donald J.

Air Conditioner Maintenance in Stuarts Draft, VA 24477

“Always professional, polite, and goes above and beyond to get the job done. Thank you!”

- Amanda E.

Heat Pump Repair in Waynesboro, VA 22980

“Very responsive, diagnosed the issue quickly, fixed the problem with the thermostat”

- Kelly H.

Plumbing Installation in Staunton, VA 24401

“Great Service with Professional Staff!!!!”

- Joe M.

Plumbing Repair in Stuarts Draft, VA 22980

“I wanted to leave a review about Gene that serviced our bathroom. He went above and beyond. He was very professional and polite and was able to diagnose and fix the problem. Thank you!”

- Amanda E.

Heat Pump Maintenance in Staunton, VA 24401

“Calling Vailes is step #1. I’ve had the pleasure of speaking with both Emily and Samantha. They are kind, efficient and are easy to work with. We’ve had numerous gentlemen out to work on our house. Usually for maintenance or help with a problem but also had them install a new AC unit. Always call before they arrive and are courteous and professional and know what they are doing. They take time to explain what’s going on as they work. We’ve recommended them to friends. Vailes also takes a kind interest in the community as evidenced by agreeing to hang up posters of my children’s choir performances and showing an interest in supporting the choir in other ways. It’s good they are in the valley and I’m pleased to provide this review.”

- Lena F.

Plumbing Installation in Staunton, VA 24401

“Dean and partner installed a new Toto toilet. The whole process was perfect. Emily was a delight to deal with and accommodated our special needs. We consulted with Dean in advance of our purchase since this toilet had to fit on a special pedestal we had. His obvious knowledge of the equipment was a big plus. Vailes is our first choice for all our plumbing needs.”

- Susan M.

Air Conditioner Maintenance in Fishersville, VA 22939

“Vailes has always done a great job for us.”

- Sandra H.
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Vailes Home Services proudly provides HVAC service to Fishersville, Staunton, Waynesboro, Afton, Churchville, Grottoes, Stuarts Draft, Swooope, Verona, and the surrounding communities. Visit our service area page for more coverage details, call us at 540-942-0198, or request service online today.