Customer Testimonials


Plumbing Installation in Staunton, VA 24401

“Great Service with Professional Staff!!!!” – Joe M.

Bathroom Repair in Stuarts Draft, VA

“I wanted to leave a review about Gene that serviced our bathroom. He went above and beyond. He was very professional and polite and was able to diagnose and fix the problem. Thank you!”

– Amanda E

Heat Pump Maintenance in Staunton, VA 24401

“Calling Vailes is step #1. I’ve had the pleasure of speaking with both Emily and Samantha. They are kind, efficient and are easy to work with. We’ve had numerous gentlemen out to work on our house. Usually for maintenance or help with a problem but also had them install a new AC unit. Always call before they arrive and are courteous and professional and know what they are doing. They take time to explain what’s going on as they work. We’ve recommended them to friends. Vailes also takes a kind interest in the community as evidenced by agreeing to hang up posters of my children’s choir performances and showing an interest in supporting the choir in other ways. It’s good they are in the valley and I’m pleased to provide this review.”

– Lena F.

Plumbing Installation in Staunton, VA 24401

“Dean and partner installed a new Toto toilet. The whole process was perfect. Emily was a delight to deal with and accommodated our special needs. We consulted with Dean in advance of our purchase since this toilet had to fit on a special pedestal we had. His obvious knowledge of the equipment was a big plus. Vailes is our first choice for all our plumbing needs.”

– susan m.

Air Conditioner Maintenance in Fishersville, VA 22939

“Vailes has always done a great job for us.”

– Sandra H.

Heat Pump Repair in Waynesboro, VA 22980

“Like always, great customer service and very prompt and professional service and repair. Thank you so much!”

– Erica P.

Plumbing Installation in Fairfield, VA 24435

“Fast next day service. Very professional and courteous. Great job!”

– Marci L.

Plumbing Repair in Staunton, VA 22401

“Professional, reliable service.”

– Lou L.

Ductless Mini-Split Installation in Stuarts Draft, VA 24477

“We couldn’t be happier with our new heat pump system. Rory was professional and considerate during the planning and installation. The entire installation team was polite and efficient and we would recommend Vailes without hesitation. It was a pleasure working with them and we now have a more comfortable home. Thank you for everything.”

– Cheryl O.

Heat Pump Replacement in Waynesboro, VA 22980

“Had a very great experience with Vailes and their very professional staff. My old heat pump failed recently and within a few days, a replacement was ordered and installed very quickly. The Tech's who performed the work were very professional, polite and patient answering my questions and giving me regular updates on their progress. I highly recommend this company and their staff to others who need their HVAC systems replaced.”

– Gary S.

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Need Service?

Contact the experts at Vailes Home Services.

Call us at 540-942-0198!


Vailes Home Services proudly provides HVAC service to Fishersville, Staunton, Waynesboro, Afton, Churchville, Grottoes, Harrisonburg, Keezletown, Mount Sidney, Mount Solon, Raphine, Stuarts Draft, Swooope, Verona, Weyers Cave, and the surrounding communities. Visit our service area page for more coverage details, call us at 540-942-0198, or request service online today.