Customer Testimonials


Heat Pump Repair in Waynesboro, VA 22980

“Gene “Bull” Schaefer and Rory Schoemaker always are extremely professional and knowledgeable about their job! I wouldn’t call anyone else but Vailes! Reasonable prices and timing!” – Alisa A.

Ductless Mini-Split Repair in Staunton, VA 24401

“Kile was super courteous, took time to answer every question I threw at him, explained what was wrong with the system, the cause of the problem, and the plan for repair. Can’t ask for more in a service call!”

Boiler Maintenance in Verona, VA 24482

“Kyle was very thorough he told me it was an older heater but he’s got it running real good. Thank you for sending him to do the work.”

Ken C.

Boiler Maintenance in Fort Defiance, VA 22437

“We were pleased with the service we received and your serviceman!”

John C.

Boiler Maintenance in Staunton, VA 24401

“I was very pleased with Vailes’ service visit today. Gene was very patient in explaining to me how my boiler works, showing me how to bleed the radiators, and providing suggestions on what size faucet I need to replace the current one in my kitchen. (The one I wanted to have installed didn’t fit the holes.) I would rate Vailes very highly and recommend them to others.”

– Gretchen B.

Plumbing Repair in Staunton, VA 24401

“He was great. Answered all my questions. Service was explained so I could understand why I had this problem what needed to be done and how to prevent it from happening again. Very satisfied with this service!”

– Rosemary K.

Air Conditioner Repair in Staunton, VA 24401

“Nice job. Gene and Blake make a good team. Thanks”

– Phil K.

Ductless Mini-Split Installation in Crozet, VA 22932

“Wow! Vailes is top notch! What an amazing company to work with. From the first phone call with Samantha, to meeting Rory for the initial walk-through and estimate to the final installation, every one I spoke with and dealt with – highly professional, friendly, caring, patient, thorough.. The list goes on. Samantha is beyond helpful and so sweet and friendly to work with. Rory truly knows his product and what he is doing. He patiently answered every question (and I asked a lot!) I had about the potential ( at that time) installation. I decided to go with Vailes not only because they had come highly recommended but after meeting and talking to them I knew this was the company I wanted to work with. Rory, Blake, and Harrison treated me and my house with a great deal of respect and made me feel like I was their number one customer and priority, even though I know, in the middle of a HOT summer, I was not their only customer!! The job was completed quickly and efficiently. There was an issue with one unit during the installation and they have been on top of it and keep in contact with me regarding when it will be fixed. If you are looking for high quality people and equipment, Vailes is the one to go to. I only wish I had done this sooner! Thank you to everyone at Vailes because now I come home to a cool and comfortable house and I know come winter it will be warm and cozy!”

– Sarah C.

Heat Pump Maintenance in Waynesboro, VA 22980

“Prompt, excellent service. The pleasant, professional serviceman has helped me many times. I appreciated that he was wearing a mask. Always answers my questions. All in all a great experience. Thanks!”

Martha R.

Air Conditioner Repair in Waynesboro, VA 22980

“Mr. Schaefer was very professional and walked me through the whole procedure & all the steps he was going to do. He finished the job in a very timely manner. I was very happy with the job & he made sure everything was cleaned up. I would highly recommend him any day of the week.”

– Donald J.

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Need Service?

Contact the experts at Vailes Home Services.

Call us at 540-942-0198!


Vailes Home Services proudly provides HVAC service to Fishersville, Staunton, Waynesboro, Afton, Churchville, Grottoes, Harrisonburg, Keezletown, Mount Sidney, Mount Solon, Raphine, Stuarts Draft, Swooope, Verona, Weyers Cave, and the surrounding communities. Visit our service area page for more coverage details, call us at 540-942-0198, or request service online today.