Customer Testimonials
Other Maintenance in Stuarts Draft, VA 24477
Heat Pump Maintenance in Staunton, VA 24401
Michael is very pleasant, professional and respectful of my property. He checked both systems thoroughly and gave me an honest assessment with a few options for improvements. Thank you!
Gas Furnace Maintenance in Waynesboro, VA 22980
Chad was very pleasant and professional. He was very thorough
Air Conditioner Maintenance in Staunton, VA 24401
I have been a Vailes customer for many years and have only experienced consistent customer care and service in the Vailes tradition. .Technician Casey Hiett followed in the high standards Vailes is known for; he called to inform me of his expected arrival time, introduced himself and his co-worker, proceeded with a thorough explanation of the work he would perform, made sure I understood the process and asked if I had any additional questions for him. The assessment included checking the unit both inside and outside in a prompt manner. He was professional in his assessment and the results and recommendations were clear and easy to understand. Both technicians used booties when they entered my home, which I appreciated. In my experience, Vailes hires only experienced and qualified technicians; courteous and knowledgeable .
Air Conditioner Repair in Greenville, VA 24440
Thank you Michael for your wonderful service 🙏 👏 I appreciate you so much taking your time to fix our air conditioner. And giving us good advice. Thank you again and have a blessed day 🙏 ☺️
Air Conditioner Repair in Afton, VA 22920
Jake, Casey, and Lance came to help us with our AC on a HOT July day ~ they were FABULOUS! Our AC went out on a Saturday night, and Jake called us right back. We asked if he could come the very next morning ~ we were working for six hours (forecast to be very hot) and we crate our shepherd while we're away and didn't want him that hot for that long. Jake showed up at 8 am, as scheduled, and he got it working within 90 minutes or so. However, he cautioned us that our unit was pretty dirty (it's outside) and that that could be keeping the unit from running efficiently. It had also tripped our breaker, and he said that the breaker could be the issue. Anyway, it worked, and we were happy and left to work. When we returned, the AC was off again, and the breaker had been tripped, so we flipped it, got it working, but then it went off again. But the house was 78 ~ cool enough for our long haired dog. Jake was SO courteous and sweet and desirous of making sure we were all taken care (in addition to being professional). Jake had been SO helpful in giving us extensive information (lest something went wrong again) that we knew what to ask for when we called again Monday morning. Within two hours, Casey and his apprentice Lance came out ~ also SO friendly, sweet, knowledgeable, and professional. We felt most comfortable with all three of them in our home. They had it running in 90 minutes after replacing our breaker and cleaning the unit. We decided to go ahead and buy a service agreement (should have done it the last time they were out a year before when we just wanted maintenance), so now they'll be out to maintain it every six months. Our unit is 10 years old, so right now we're just hoping it lasts another few years. But bottom line: they were FAST, efficient, and most sweet and personable. We are thrilled with their service (and thankful for their haste so we didn't have to worry about our dog overheating!) Whenever I call (during business hours), I never have to be on hold or leave a message ~ Laura always answers. And when I called Saturday night to leave a message, I got a call back in less than 20 minutes. Seriously ~ who offers that kind of service any more? The guy who came out last year (I unfortunately don't remember his name) was also wonderful. VERY happy with this company and grateful for their prompt attention to our urgent need! Wish other service providers were this reliable.
Air Conditioner Repair in Waynesboro, VA 24431-2213
Michael did a fantastic job replacing my rain tight disconnect and belt drive blower motor. He is extremely knowledgeable, incredibly competent, and so very professional. His attention to detail is really amazing – I feel very confident in the quality of his work! Thank you!
Other Maintenance in Waynesboro, VA 22980
I appreciate the fine job Will did on cleaning my dryer hose and duct. He also put something on it to make it better. His professionalism, kindness and thoroughness was much appreciated! The work he performed cut my drying time in half. Thank you!
Air Conditioner Repair in Waynesboro, VA 24431
Michael was extremely knowledgeable, professional, and polite. He quickly determined what the issues were and was able to handle the repair/maintenance items right away. I'm so pleased with this company!
Air Conditioner Repair in Weyers Cave, VA 24486
Great and quick. Cooled before I knew it
Need Service?
Contact the experts at Vailes Home Services.
Call us at 540-942-0198!
Vailes Home Services proudly provides HVAC service to Fishersville, Staunton, Waynesboro, Afton, Churchville, Grottoes, Stuarts Draft, Swooope, Verona, and the surrounding communities. Visit our service area page for more coverage details, call us at 540-942-0198, or request service online today.