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Customer Testimonials


Gas Furnace Installation in Staunton, VA 24401

“Great communications throughout. Arrived when scheduled; was organized, thorough and neat. First time used- my “go to” company now.” – Nelson P.

Heat Pump Maintenance in McDowell, VA 24458

“great service this am from KYLE !!! friendly-professional -so thorough !! liked having him in our mountain home.have always enjoyed gene {bull} also and applaud vailes for always having such fine employees !! ROBERT–GREAT SERVICE IN EVERY WAY !! HAPPY 2020 AND APPRECIATE WHAT YOU ALL DO FOR ME”

– Doug M.

Garbage Disposal Replacement in Staunton, VA 24401

“Our garbage disposal was leaking. Vailes was able to send a technician that same day. Mr. Schaeffer quickly installed the new unit and tested its operation.
We have used Vailes both for a complete bathroom remodeling and for a number of minor repairs, such as toilets, and have always been completely satisfied with the speed, quality, and cost of the service.”

– Raymond B.

Ductless Mini-Split Repair in Waynesboro, VA 22980

“Gene “Bull” Schaeffer has worked on mine and my daughter’s units. He is always professional and courteous and gets repairs done!”

– Alisa A.

Water Leak Repair in Staunton, VA 24401

“Very polite, professional, and prompt.”

– Billy J.

Toilet Installation in Waynesboro, VA 22980

“Professional, courteous, been here several times in the past. good quality work.”

– Barbara C.

Gas Furnace Repair in Waynesboro, VA 22980

“Rory, a personable and highly likable young man, did an excellent job inspecting my furnace and preparing it for winter. He spotted my problem right away (hot water to furnace shut off due to water heater leak last spring and then not turned back on.) I’ll always call Vailes — you’re my favorites!

– Valerie Delker”

– Valerie D.

Gas Furnace Repair in Waynesboro, VA 22980

“Gene was excellent! The office was professional, personable, and efficient in scheduling my appointment. Gene arrived as scheduled and gave me a courtesy call before coming to my home. Gene was very professional, courteous, and knowledgeable in his field of work. My furnace issue was fixed very quickly and he answered all questions. I would highly recommend Vailes Home Improvement Services for quality of work and products. This is a top notch company.”

– Janet V.

Water Heater Repair in Waynesboro, VA 22980

“We walked out of our garage Monday morning to find a small hot water heater leak. After the leak grew, we contacted Vailes based on our positive service with them before with our heating system. Samantha was friendly and promptly set up an appointment for the next day. Gene came by our home the next day and was able to fix the issue on the spot. The service was quick, honest, and personable. We will definitely use Vailes again in the future!”

– Megan Y.

Bath Tub Faucet Repair in Waynesboro, VA 22980

“You have very prompt service and Gene is the best to work with. Always pleasant and easy to talk to.”

– Cathy M.

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Need Service?

Contact the experts at Vailes Home Services.

Call us at 540-942-0198!


Vailes Home Services proudly provides HVAC service to Fishersville, Staunton, Waynesboro, Afton, Churchville, Grottoes, Harrisonburg, Keezletown, Mount Sidney, Mount Solon, Raphine, Stuarts Draft, Swooope, Verona, Weyers Cave, and the surrounding communities. Visit our service area page for more coverage details, call us at 540-942-0198, or request service online today.