Customer Testimonials


Heat Pump Maintenance in Staunton, VA 24401

Great job as usual. Everything worked on or issues found were explained before technician left. No mess left behind. Thanks!

Gas Furnace Repair in Waynesboro, VA 22980

“I was very impressed with Michael. He was very knowledgeable and courteous. I definitely give him 5-Stars!”

– Ed S.

Duel Fuel Maintenance in Mt. Sidney, VA 24467

“Casey did a great job. He is a terrific person. We are very thankful he came! He spent time on the system and showed he cared. Would love to have him back out in the future.”

– Bill T.

Duel-Fuel Maintenance in Waynesboro, VA 22980

“We have had issues with our thermostat switching from electric to propane. Casey was able to program our thermostat correctly and the system is working much better now. We are very happy. Casey knows what he is doing and did a great job!”

– John F.

Heat Pump Repair in Waynesboro, VA 22980

“I recently bought a house and in 5 days had heard noises coming from the heat pump. It was raining hard out and was very cold. I was very worried and went online at night. Luckily I found Vailes’ service. Misti had already emailed me in the morning for help before I woke up. I called immediately to get help … they dispatched Will, a total Professional. I am retired and been in union construction trades 25 years, I can spot a newbie from a pro in minutes. Will found a small electrical problem and fixed it immediately after explaining to me in detail what was wrong. Will thoroughly checked out every inch of the heat pump and went into my attic to check the evaporator. I was very happy that I called Vailes and will recommend them to everyone I meet. Thank you for your help!!!!”

– Joe F.

Heat Pump Maintenance in Staunton, VA 24401

It’s always a delight to see Casey! He does a great job at keeping our HVAC system operating a peak performance and does so with a great attitude.

– L.R.

Gas Boiler Maintenance in Waynesboro, VA 22980

“Casey did an excellent job. You all have a good man working for you. I highly recommend Casey and Vailes.”

– Bill W.

Ductless Mini-Split Installation in Stuarts Draft, VA 24477

“Thank you all so much for the wonderful and professional work on the house. It has also been a pleasure communicating with you, Samantha. I think you all for your kindness. Getting business to show up when they say is hard enough these days. Getting them to show up on time and then be pleasant seems to be extremely rare – so you guys are rockstars. Thanks again!”

– Sylvia C.

Gas Furnace Installation in Stuarts Draft, VA 24477

“We were very pleased with how the install went yesterday. The guys stayed busy all day and didn’t leave until everything was finished and they explained how it all worked. Once again, I was very happy with Vailes and the service you offer. I know my mom was pleased with the work also.”

– Steve A.

Heat Preventative Maintenance in Staunton, VA 24401

“It was a pleasure having Michael Jones out today to perform the heating preventative maintenance. He was kind and professional and caught a few items and corrected them. Communication was excellent. Dave and I appreciate the thoroughness and attention to detail!”

Lena F.

1 2 3 15

Need Service?

Contact the experts at Vailes Home Services.

Call us at 540-942-0198!


Vailes Home Services proudly provides HVAC service to Fishersville, Staunton, Waynesboro, Afton, Churchville, Grottoes, Stuarts Draft, Swooope, Verona, and the surrounding communities. Visit our service area page for more coverage details, call us at 540-942-0198, or request service online today.