Customer Testimonials


Gas Furnace Repair in Fishersville, VA 22939

Very pleased with the service and communication of the tech and office staff thank you.
- Greg S.

Air Conditioner Installation in Fishersville, VA 22939

We will always choose Vailes for any heating, cooling or plumbing issues. Their employees (from the front end to the service workers) are extremely knowledgeable, polite, thorough, and their attention to detail is impeccable. Service is quick and questions are always answered.

- Jackie & Kelly E.

Gas Furnace Repair in Waynesboro, VA 22980

“Verry efficient and knowledgeable. Arrived on time, analyzed the problem, and made the repair.”

- Jim C.

Gas Furnace Repair in Waynesboro, VA 22980

Casey was very knowledgeable and personable. He checked the systems and kept us informed, answering all questions to even include a few questions on the gas fireplace. We truly appreciate his patience and thorough responses

- Robert B.

Ductless Mini-Split Installation in Waynesboro, VA 22980

Very happy with the work and how the guys cleaned up everyday. And the units are heating wonderfully!

- Lindsey C.

Heat Pump Maintenance in Staunton, VA 24401

Casey was courteous and respectful in his ways and demeanor. I asked him a favor to set my thermostat the way I wanted it programmed as I set it before, and he did graciously.

- Rosita B.

Air Conditioning Repair in Staunton, VA 24401

“I recently experienced a sizable leak in my patio ceiling, due to improper placement of an air conditioning line in my attic. Thank you to your technician, Michael, who analyzed and repaired this problem quickly. He explained why this leak had occurred and what it would take to replace the ceiling wood damaged by this leak. Through Michael, Vailes referred me to another contractor who specializes in this type of repair and I’m now looking forward to having this work done.

Michael was knowledgeable, courteous and took his time explaining how a permanent ceiling repair would resolve the line leaking issue. I’m not the most savvy customer when it comes to air conditioning problems, but I found Michael to be very helpful.  With technicians like Michael, I will be calling on Vailes in the future for reliable and prompt service.”

-D.S

Air Conditioner Repair in Verona, VA 24482

I talked with Samantha twice on the phone and she was very kind and informative each time. When Casey, the technician, came to my house this afternoon, he was very courteous wearing his boot covers, and had wonderful manners as we talked. He was very informative and didn’t mind my questions. He took the time needed to explore the issue with our AC and had it up and running before he left; insuring it was cooling down the house. Thank you, Vailes!!

- Rachel F.

Air Conditioner Repair in Weyers Cave, VA 24486

Casey, our technician, was so professional, so informative and just an all-around super nice guy. He fixed our unit within an hour actually less than an hour and I was so happy because it was 97° outside and 80° inside. He truly is an asset to this company, and I highly recommend your company to anyone looking for service out in my area. Thanks again for great service Casey you’re the best.

- Aileen P.

Heat Pump Repair in Fishersville, VA 22939

Right as he walked up, the technician knew what our problem likely was and fixed it within an hour. He was respectful, informative, and genuinely friendly. The Vailes receptionist was friendly and helpful, and the whole service visit was surprisingly affordable. We’ll definitely be working with Vailes going forward and will suggest them for anyone looking for HVAC maintenance in Fishersville.

- Frank A.

Need Service?

Contact the experts at Vailes Home Services.

Call us at 540-942-0198!


Vailes Home Services proudly provides HVAC service to Fishersville, Staunton, Waynesboro, Afton, Churchville, Grottoes, Stuarts Draft, Swooope, Verona, and the surrounding communities. Visit our service area page for more coverage details, call us at 540-942-0198, or request service online today.