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Customer Testimonials


Air Conditioner Repair in Fishersville, VA 22939

“I have used Vailes numerous times. They are very knowledgable and hard working. Always on time or early. Friendly personalities of all workers. As a retired police officer the most important reason to use Vailes is their honesty, I never have to worry that you could be slammed with work that isn’t totally necessary. Well worth the piece of mind!!” – Mark A.

Air Conditioner Repair in Staunton, VA 24401

“Outstanding knowledgeble service. Quick and easy.”

– Jack C.

Water Heater Repair in Stuarts Draft, VA 22939

“I had a water heater go out in a rental unit on a holiday weekend. I called Vailes’ after hours number. Within a few hours, Rory had fixed the problem and hot water was restored. It cost a bit more than normal because of the after hours service, but more than worth it to keep a good renter happy. Great job Vailes and Rory!”

– Keith S.

Water Pipes Repair in Crimora, VA 24431

“What can I say???? This company is awesome. From the first time that Gene “Bull” came to my home a year ago to fix one of my water lines they have been nothing but professional. I am so impressed with how efficient he is and he explained every time what he needed to do. Samantha communicated with me thru email and phone calls to set up the job that needed to be done recently. Bull came to my home today (on his week off) to get us up and running so we wouldn’t have to wait for about 2 weeks. That has impressed me so much. I just want to let you know that you guys rock and thanks for everything you’ve done. I will recommend you to anyone. Thanks again for taking the time to come out and getting us back up and running. You don’t know how much I appreciate it.”

– Marie C.

Heat Pump Repair in Charlottesville, VA 22901

“I was extremely appreciative of the excellent customer service and expediency of the repair. The office staff were very responsive and Jeanne was a delight to work with. I also got my repair fixed for less cost than I anticipated. Very well done!”

– Catherine W.

Gas Furnace Repair in Stuarts Draft, VA 24477

“Excellent Service!! Professional, personable, knowledgable and fixed the problem in no time. Thanks Jason and the entire Vailes Team!

Also want to thank Julie – she was awesome in scheduling the repairs on such a short notice. It is always a pleasure dealing with Vailes.”

– Patti L.

Gas Furnace Replacement in Harrisonburg, VA 22801

“It was a true pleasure having Jason, Rory and Iliya on our property. They were knowledgeable, very skilled, and respectful of our home. Checking to make sure we were happy as they progressed through out the job. Really impressed with the whole experience and would highly recommend this company for your heating and air.

  • Pat K”

Home Remodeling Replacement in Waynesboro, VA 22980

“It was a real pleasure working with Vailes especially with Samantha who set everything up to Jeff Crawford and Gene Schaeffer who did all the carpentry work and plumbing for a new water heater. We had a mold problem in our utility closet and Vailes made it better than it originally was. We are very pleased with quality of the work that was performed and the timeliness of the whole project. Thank you so much for all you have done and you can be sure that we will be recommending you to our friends and family if they need your services.”

– William K.

Air Conditioner Repair in Waynesboro, VA 22980

“Jason did a great job! Keep up the good work.Thanks”

– Hugh S.

HVAC, Electric, & Plumbing Repair in Staunton, VA 24401

“Vailes was very helpful organizing and completing a variety of home repairs the buyer of my house wanted before the closing date including HVAC, electric, plumbing, and class A contract work. I was grateful to be able to hire one company for everything rather than having to schedule with 4 different people. They were also very helpful in getting a detailed invoice of all the repairs for the buyer. Thank you!”

– Robin D.

Need Service?

Contact the experts at Vailes Home Services.

Call us at 540-942-0198!


Vailes Home Services proudly provides HVAC service to Fishersville, Staunton, Waynesboro, Afton, Churchville, Grottoes, Harrisonburg, Keezletown, Mount Sidney, Mount Solon, Raphine, Stuarts Draft, Swooope, Verona, Weyers Cave, and the surrounding communities. Visit our service area page for more coverage details, call us at 540-942-0198, or request service online today.