Testimonials Articles
Very pleased with the service and communication of the tech and office staff thank you.
Continue ReadingWe will always choose Vailes for any heating, cooling or plumbing issues. Their employees (from the front end to the service workers) are extremely knowledgeable, polite, thorough, and their attention to detail is impeccable. Service is quick and questions are always answered.
Continue Reading“Verry efficient and knowledgeable. Arrived on time, analyzed the problem, and made the repair.”
Continue ReadingCasey was very knowledgeable and personable. He checked the systems and kept us informed, answering all questions to even include a few questions on the gas fireplace. We truly appreciate his patience and thorough responses
Continue ReadingVery happy with the work and how the guys cleaned up everyday. And the units are heating wonderfully!
Continue ReadingCasey was courteous and respectful in his ways and demeanor. I asked him a favor to set my thermostat the way I wanted it programmed as I set it before, and he did graciously.
Continue Reading“I recently experienced a sizable leak in my patio ceiling, due to improper placement of an air conditioning line in my attic. Thank you to your technician, Michael, who analyzed and repaired this problem quickly. He explained why this leak had occurred and what it would take to replace the ceiling wood damaged by this leak. Through…
Continue ReadingI talked with Samantha twice on the phone and she was very kind and informative each time. When Casey, the technician, came to my house this afternoon, he was very courteous wearing his boot covers, and had wonderful manners as we talked. He was very informative and didn’t mind my questions. He took the time…
Continue ReadingCasey, our technician, was so professional, so informative and just an all-around super nice guy. He fixed our unit within an hour actually less than an hour and I was so happy because it was 97° outside and 80° inside. He truly is an asset to this company, and I highly recommend your company to…
Continue ReadingRight as he walked up, the technician knew what our problem likely was and fixed it within an hour. He was respectful, informative, and genuinely friendly. The Vailes receptionist was friendly and helpful, and the whole service visit was surprisingly affordable. We’ll definitely be working with Vailes going forward and will suggest them for anyone…
Continue Reading