Testimonials Articles
“I recently experienced a sizable leak in my patio ceiling, due to improper placement of an air conditioning line in my attic. Thank you to your technician, Michael, who analyzed and repaired this problem quickly. He explained why this leak had occurred and what it would take to replace the ceiling wood damaged by this leak. Through…
Continue ReadingI talked with Samantha twice on the phone and she was very kind and informative each time. When Casey, the technician, came to my house this afternoon, he was very courteous wearing his boot covers, and had wonderful manners as we talked. He was very informative and didn’t mind my questions. He took the time…
Continue ReadingCasey, our technician, was so professional, so informative and just an all-around super nice guy. He fixed our unit within an hour actually less than an hour and I was so happy because it was 97° outside and 80° inside. He truly is an asset to this company, and I highly recommend your company to…
Continue ReadingRight as he walked up, the technician knew what our problem likely was and fixed it within an hour. He was respectful, informative, and genuinely friendly. The Vailes receptionist was friendly and helpful, and the whole service visit was surprisingly affordable. We’ll definitely be working with Vailes going forward and will suggest them for anyone…
Continue Reading“Got here quickly and solved the problem quickly too. Very friendly and answered all my questions. Thank You!”
Continue ReadingFirst time customer. From start to finish I was pleasantly surprised with the interactions with staff from the office to the service technician. They were very personable, professional, knowledgeable and efficient. My air conditioner was fixed in less than an hour and I was so grateful. I will be using Vailes again, thanks for the…
Continue Reading“Casey was polite, professional, and informative.”
Continue ReadingCapacitor went bad on a Saturday Michael Jones returned call in minutes gave me an accurate estimate of when he could be here to make repair. Once here he had me up and running in minutes. Checked air temperature on vent before leaving to make sure system was operating properly. Professional friendly service has been…
Continue ReadingCasey has worked on my HVAC system for a few years now….. top notch! Quality workmanship, easily able to multitask, informative, and polite! A difficult commodity to find! Thank You ALL Vailes👍👏👏
Continue ReadingMichael was quick, courteous, and professional while diagnosing an issue and repairing our AC.
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