Lead Service Dispatcher
Ductless Mini-Split Installation in Crozet, VA 22932
“Wow! Vailes is top notch! What an amazing company to work with. From the first phone call with Samantha, to meeting Rory for the initial walk-through and estimate to the final installation, every one I spoke with and dealt with – highly professional, friendly, caring, patient, thorough.. The list goes on. Samantha is beyond helpful and so sweet and friendly to work with. Rory truly knows his product and what he is doing. He patiently answered every question (and I asked a lot!) I had about the potential ( at that time) installation. I decided to go with Vailes not only because they had come highly recommended but after meeting and talking to them I knew this was the company I wanted to work with. Rory, Blake, and Harrison treated me and my house with a great deal of respect and made me feel like I was their number one customer and priority, even though I know, in the middle of a HOT summer, I was not their only customer!! The job was completed quickly and efficiently. There was an issue with one unit during the installation and they have been on top of it and keep in contact with me regarding when it will be fixed. If you are looking for high quality people and equipment, Vailes is the one to go to. I only wish I had done this sooner! Thank you to everyone at Vailes because now I come home to a cool and comfortable house and I know come winter it will be warm and cozy!”
– Sarah C.
Heat Pump Maintenance in Staunton, VA 24401
“Calling Vailes is step #1. I’ve had the pleasure of speaking with both Emily and Samantha. They are kind, efficient and are easy to work with. We’ve had numerous gentlemen out to work on our house. Usually for maintenance or help with a problem but also had them install a new AC unit. Always call before they arrive and are courteous and professional and know what they are doing. They take time to explain what’s going on as they work. We’ve recommended them to friends. Vailes also takes a kind interest in the community as evidenced by agreeing to hang up posters of my children’s choir performances and showing an interest in supporting the choir in other ways. It’s good they are in the valley and I’m pleased to provide this review.”
– Lena F.
Water Heater Repair in Waynesboro, VA 22980
“We walked out of our garage Monday morning to find a small hot water heater leak. After the leak grew, we contacted Vailes based on our positive service with them before with our heating system. Samantha was friendly and promptly set up an appointment for the next day. Gene came by our home the next day and was able to fix the issue on the spot. The service was quick, honest, and personable. We will definitely use Vailes again in the future!”
– Megan Y.
Air Conditioner Maintenance in Waynesboro, VA 22980
“Great service from phone contact to Service techs Love Vailes!”
– Marsha E.
Home Remodeling Replacement in Waynesboro, VA 22980
“It was a real pleasure working with Vailes especially with Samantha who set everything up to Jeff Crawford and Gene Schaeffer who did all the carpentry work and plumbing for a new water heater. We had a mold problem in our utility closet and Vailes made it better than it originally was. We are very pleased with quality of the work that was performed and the timeliness of the whole project. Thank you so much for all you have done and you can be sure that we will be recommending you to our friends and family if they need your services.”
– William K.
HVAC, Electric, & Plumbing Repair in Staunton, VA 24401
“Vailes was very helpful organizing and completing a variety of home repairs the buyer of my house wanted before the closing date including HVAC, electric, plumbing, and class A contract work. I was grateful to be able to hire one company for everything rather than having to schedule with 4 different people. They were also very helpful in getting a detailed invoice of all the repairs for the buyer. Thank you!”
– Robin D.
Vailes Home Services proudly provides HVAC service to Fishersville, Staunton, Waynesboro, Afton, Churchville, Grottoes, Harrisonburg, Keezletown, Mount Sidney, Mount Solon, Raphine, Stuarts Draft, Swooope, Verona, Weyers Cave, and the surrounding communities. Visit our service area page for more coverage details, call us at 540-942-0198, or request service online today.