Lead Service Dispatcher
HVAC & Plumbing Service in Staunton, VA 24401
“Samantha, your friendly and caring demeanor over the phone along with offering the highest quality of customer care is a reflection of the priority Vailes has in its relationship with customers. This relationship exhibits trust and integrity in the company, of its technicians, and of its office staff.
My most recent interactions with your technicians resulted from an incessant water heater leak, and it required several visits from your technicians in repairing the problem. Part of this was due to defective parts sent to Vailes and reordering and reinstalling those parts.
Samantha, the technicians you sent to my home were courteous, competent, and professional. Brad, Anthony, Ken (Todd!), and Josh answered my questions, took care to protect my floor from any leaks, and went about their tasks of examining, diagnosing, and repairing with confidence and efficiency.
So, Samantha, the leak is fixed! And as in many situations, it indeed took a village, and I’m so very thankful for the teamwork of that village- the Village of Vailes!
I appreciate all that you and the technicians that you’ve sent to me have done. The sense of security and trust that I have in Vailes is a gift resulting from the many efforts of all of you. Thank you all.”
– Jackie S.
Plumbing Installation in Staunton, VA 24401
“I have nothing but praise for everyone here. Julie went over and above when she researched the size toilet my small bathroom could accommodate. Anthony was very professional and knowledgeable and even remeasured the area before he installed the new toilet. Brad did an outstanding job also on both the air conditioner and trying to fix the old toilet. All the people I spoke with over the phone were very considerate and obviously concerned about my issues and how best to solve them. I am so happy with all of them and their work ethic and customer service. Praise to all of you with my heartfelt thanks.”
– Janice C.
Ductless Mini-Split Installation in Crozet, VA 22932
“Wow! Vailes is top notch! What an amazing company to work with. From the first phone call with Samantha, to meeting Rory for the initial walk-through and estimate to the final installation, every one I spoke with and dealt with – highly professional, friendly, caring, patient, thorough.. The list goes on. Samantha is beyond helpful and so sweet and friendly to work with. Rory truly knows his product and what he is doing. He patiently answered every question (and I asked a lot!) I had about the potential ( at that time) installation. I decided to go with Vailes not only because they had come highly recommended but after meeting and talking to them I knew this was the company I wanted to work with. Rory, Blake, and Harrison treated me and my house with a great deal of respect and made me feel like I was their number one customer and priority, even though I know, in the middle of a HOT summer, I was not their only customer!! The job was completed quickly and efficiently. There was an issue with one unit during the installation and they have been on top of it and keep in contact with me regarding when it will be fixed. If you are looking for high quality people and equipment, Vailes is the one to go to. I only wish I had done this sooner! Thank you to everyone at Vailes because now I come home to a cool and comfortable house and I know come winter it will be warm and cozy!”
– Sarah C.
Heat Pump Maintenance in Staunton, VA 24401
“Calling Vailes is step #1. I’ve had the pleasure of speaking with both Emily and Samantha. They are kind, efficient and are easy to work with. We’ve had numerous gentlemen out to work on our house. Usually for maintenance or help with a problem but also had them install a new AC unit. Always call before they arrive and are courteous and professional and know what they are doing. They take time to explain what’s going on as they work. We’ve recommended them to friends. Vailes also takes a kind interest in the community as evidenced by agreeing to hang up posters of my children’s choir performances and showing an interest in supporting the choir in other ways. It’s good they are in the valley and I’m pleased to provide this review.”
– Lena F.
Water Heater Repair in Waynesboro, VA 22980
“We walked out of our garage Monday morning to find a small hot water heater leak. After the leak grew, we contacted Vailes based on our positive service with them before with our heating system. Samantha was friendly and promptly set up an appointment for the next day. Gene came by our home the next day and was able to fix the issue on the spot. The service was quick, honest, and personable. We will definitely use Vailes again in the future!”
– Megan Y.
Air Conditioner Maintenance in Waynesboro, VA 22980
“Great service from phone contact to Service techs Love Vailes!”
– Marsha E.
Home Remodeling Replacement in Waynesboro, VA 22980
“It was a real pleasure working with Vailes especially with Samantha who set everything up to Jeff Crawford and Gene Schaeffer who did all the carpentry work and plumbing for a new water heater. We had a mold problem in our utility closet and Vailes made it better than it originally was. We are very pleased with quality of the work that was performed and the timeliness of the whole project. Thank you so much for all you have done and you can be sure that we will be recommending you to our friends and family if they need your services.”
– William K.
HVAC, Electric, & Plumbing Repair in Staunton, VA 24401
“Vailes was very helpful organizing and completing a variety of home repairs the buyer of my house wanted before the closing date including HVAC, electric, plumbing, and class A contract work. I was grateful to be able to hire one company for everything rather than having to schedule with 4 different people. They were also very helpful in getting a detailed invoice of all the repairs for the buyer. Thank you!”
– Robin D.