HVAC & Plumbing Service in Staunton, VA 24401
“Samantha, your friendly and caring demeanor over the phone along with offering the highest quality of customer care is a reflection of the priority Vailes has in its relationship with customers. This relationship exhibits trust and integrity in the company, of its technicians, and of its office staff.
My most recent interactions with your technicians resulted from an incessant water heater leak, and it required several visits from your technicians in repairing the problem. Part of this was due to defective parts sent to Vailes and reordering and reinstalling those parts.
Samantha, the technicians you sent to my home were courteous, competent, and professional. Brad, Anthony, Ken (Todd!), and Josh answered my questions, took care to protect my floor from any leaks, and went about their tasks of examining, diagnosing, and repairing with confidence and efficiency.
So, Samantha, the leak is fixed! And as in many situations, it indeed took a village, and I’m so very thankful for the teamwork of that village- the Village of Vailes!
I appreciate all that you and the technicians that you’ve sent to me have done. The sense of security and trust that I have in Vailes is a gift resulting from the many efforts of all of you. Thank you all.”