Jake, Casey, and Lance came to help us with our AC on a HOT July day ~ they were FABULOUS! Our AC went out on a Saturday night, and Jake called us right back. We asked if he could come the very next morning ~ we were working for six hours (forecast to be very hot) and we crate our shepherd while we're away and didn't want him that hot for that long. Jake showed up at 8 am, as scheduled, and he got it working within 90 minutes or so. However, he cautioned us that our unit was pretty dirty (it's outside) and that that could be keeping the unit from running efficiently. It had also tripped our breaker, and he said that the breaker could be the issue. Anyway, it worked, and we were happy and left to work. When we returned, the AC was off again, and the breaker had been tripped, so we flipped it, got it working, but then it went off again. But the house was 78 ~ cool enough for our long haired dog. Jake was SO courteous and sweet and desirous of making sure we were all taken care (in addition to being professional). Jake had been SO helpful in giving us extensive information (lest something went wrong again) that we knew what to ask for when we called again Monday morning. Within two hours, Casey and his apprentice Lance came out ~ also SO friendly, sweet, knowledgeable, and professional. We felt most comfortable with all three of them in our home. They had it running in 90 minutes after replacing our breaker and cleaning the unit. We decided to go ahead and buy a service agreement (should have done it the last time they were out a year before when we just wanted maintenance), so now they'll be out to maintain it every six months. Our unit is 10 years old, so right now we're just hoping it lasts another few years. But bottom line: they were FAST, efficient, and most sweet and personable. We are thrilled with their service (and thankful for their haste so we didn't have to worry about our dog overheating!) Whenever I call (during business hours), I never have to be on hold or leave a message ~ Laura always answers. And when I called Saturday night to leave a message, I got a call back in less than 20 minutes. Seriously ~ who offers that kind of service any more? The guy who came out last year (I unfortunately don't remember his name) was also wonderful. VERY happy with this company and grateful for their prompt attention to our urgent need! Wish other service providers were this reliable.